Simply Massage - Avon, Colorado

Kim Earley

Both Casey and Joel have given me the best massages of my life!!! I like deep tissue and they both are experts in working out the kinks. They are also both very professional and kind. I bought a package of massages so I can make this a part of my routine wellness!

Well a few months later- Ive had three massage therapists- casey, joel, and most recently, Randell. All of them are FANTASTIC massage therapists, and gifted in their own ways. Today i had randell and she stretched me in the best and most helpful ways and I feel like a new person!

Rex Appleton

First week completed in Beaver Creek & so loved my massage therapists, Jackie C & Angela. Both outstanding! Pleased Angela recommended a CBD massage today. Definite game changer. Can’t wait to return in a few days! Book early, these ladies are in demand.
B Appleton

Olga

The environment is relaxing, the staff were friendly, professional and helpful. The massage was great. I had not slept more than 5 hrs for over a year and after the massage I slept over 9 hrs?.

Jenn Cleary

It pains me to write a bad review as a past loyal and local customer, but I am honestly shocked at the customer service I last received. It is unfortunately causing me to look elsewhere for massages in the future, and I want to warn others.

I recently had arranged a massage for my dad, who was visiting from out of town and was having back pain. Without hesitation, I pulled up Simply Massage's phone number from my phone because both myself and my mom (who is also from out of town and recommended by me to Simply Massage) have gone to their Glenwood Springs location so much in the past. It had been a little over a year since I had last visited Simply in Glenwood, but I was always happy with their service in the past. When I called and booked the appointment, they had all of my info, including my CC, on file, and just said "we look forward to seeing you tomorrow and please keep in mind our cancellation policy of four hours before the appt." This was not going to be an issue because we had no intention of canceling. The next day, my dad excitedly drove to the Glenwood location to get his massage. Ten minutes before scheduled time, he was calling me asking if he was in the right place. I assured him he was, but then he called me five min later saying they were apparently closed down in Glenwood. This was a shock to me, and I was surprised that it was never mentioned over the phone when I booked as they knew I was always a Glenwood customer. Even more shocking was that they told my dad they were going to charge me anyway because I was outside of the four-hour cancellation policy. I immediately called them in case they didn't understand that it was a mistake on both of our ends (me I suppose for not researching, though again I just called them from my phone because there was no one else I thought to call as a loyal customer!!) and them for not once mentioning they were permanently in Avon now. The customer service rep I talked to was nice, but said her manager was unfortunately unmoving in her decision to charge me. Two minutes later, my card was charged the full amount for the missed massage. This was salt in the wound for my dad wasting his time for two days to wait for this particular massage at a trusted facility.

All of this was made worse by the actions of the manager, or rather the complete lack thereof. I asked the initial customer service rep for the manager's email to once again explain the situation (she couldn't even offer half for their partial mistake?) and after three days of hearing nothing, I called Simply back to make sure I had the right email. Apparently the manager, Elise, had two different emails, so I gave her the benefit of the doubt and forwarded my email to the second one. Again patiently waited three days, with still no word. I tried the contact form, and crazily that kept giving an error as an online glitch, so I couldn't even reach her through that. At this point I disputed my credit card and made the decision to write this review.

I'd like to point out that their website says "We strive to be a positive part of our community and continue to be the locals’ spot for wellness." I would have liked to see them stand by this, and am severely disappointed that no one even bothered to reach out to me after two attempts. This was unfortunately some of the worst customer service I've experienced anywhere in the area, and I vow to continue steering everyone I can to another spa and massage facility.

Julea White

Paul is the best massage therapist I’ve ever had in my life- he was so kind and paid attention to exactly what I said was bothering me. He made the environment extremely comfortable and relaxing when I was having a not so great week (he’s also very funny). As did Henrietta, at the front desk who was so patient and sweet and went to great lengths to make sure I left feeling both mentally and physically better. I couldn’t recommend this place enough!

Patty Cuny

I have been getting massages from Simply Massage in Avon for years ! Every therapist I have had has been terrific! They are happy working there and and it comes through in their massages.

Carole Faig

Therapists, facilities and value are great! Exceptional client service from front desk! Long-time client! Casey and Randell are both outstanding and deserve a shout-out!

Nicole Maurer

Jackie was fabulous! Truly one of the best massages I have ever gotten. My husband booked it as a treat while we were in town visiting & I would highly recommend to anyone looking for a great place! The massage, staff & overall experience was top notch.