Hand and Stone Massage and Facial Spa - Wichita, Kansas

Sindy Ross

I have had two therapists here and both were wonderful. The staff booking your massage knows the team well and takes the time to select the massage therapist that best meets your needs. I had the pleasure of meeting the owners who were working in the spa, right with the team. You have to admire people that stay in touch with their people and their customers.

So glad I treated myself!!!!

Ryan

I forgot to post this in the moment, but I remembered when I passed the place today. I think it's very important to post this review, or I would simply leave it in the past... I am trying to be as polite as I can, and I'm not trying to defame or bash anyone. I'm simply reporting the facts; Facts that are emotionally charged, but facts nonetheless.

For our anniversary last year, I bought a couples massage gift certificate from the Hand and Stone website. We went, showed the GC to the front desk, proceeded to get the massage, then went to settle up. After I paid with the GC, the worker informed me that the GC was for one person only, and that I owed for another massage. Confused, I ensured that the total amount of the GC was, indeed, applied. After that, I went to the website on my phone, and showed her that the website didn't clarify that the fee was only for one person. I also communicated that since there's obviously no need to charge people individually for a "couples massage" (because who gets a couples massage alone?), there must me a mistake or a mix-up. The worker looked super apologetic, and had obviously dealt with this exact issue before (which is wild), but said I needed to pay the other half. I was super polite, knowing that she doesn't set the prices, but showed her the site, and refused to pay more. I paid for the services rendered. She mouthed the words, "I'm sorry", and said she'd have to call the owner to come handle it. The owner came in, and to put it bluntly, she made a scene, and threatened to call the police. Even after I showed her what HER site said, and that there was NO indication that two GC needed to be purchased to get a couples massage, and even pointing out the ridiculousness of having to buy two "couples massages". She was nearly yelling at me, and telling me I should just pay, to avoid any more embarrassment for my wife, who was cowering on a chair in the waiting room. Using my wife's meek demeanor as a weapon INFURIATED me. She said she was going to call the cops, to which I told her I was looking forward to talking to them, because she was trying to scam me. I told her that we paid for the services rendered, and since there's no indication anywhere that I should have to pay twice the amount, the cops would merely bid me a good day. She "banned" us from the establishment, and we left. I had to console my wife for 10 minutes in the parking lot, even though she understood and didn't want to be scammed, either. Even though they've fixed the issue, and even though the cops were never called (obviously, because why would they be?), I still have screenshots of their website, as evidence.

Anyway, the point of this complaint is not pricing (although if we paid what she wanted, I would certainly complain about how much we paid for what we got), quality of service, or even the nature of the employees. The complaint is all about the owner, who is by all evidence a nonsensical woman, who is heartless and without logic. To this day, I cannot recommend this place, and I tell anyone who'll listen to avoid it at all costs. Go somewhere that appreciates your business, and who will treat you right 10/10 times.. not when they think you deserve it, or when you give them what they want.

Justin Newell

Starting with entry, the front desk staff was amazing. Welcoming, warm, enthusiastic to help..
The space is very well done. Laid out functionally. Modern. Great decor options.

My facial as a service was good. On par with other standard facials I've had in the past. The woman who performed my service was nice, conversational. My only complaint here would be education during service. I'd like to understand what's happening at each stage, what's being used and way. Maybe have some recommendations on needs or products for my skin type and issues.

Scarlett Mora

I work a high stress job and hold my stress in my upper back and shoulders. I booked a last min deal on a Saturday, in effort to help with my stress level . I was placed with Noel , and it was literally the best massage I have ever had !! I had so many knots and he worked them all out . I like a firmer pressure , I like to know I had a massage . I joined their lifestyle program (which is no contract) so I can go back monthly at a reduced rate . Highly recommend!!

Daisy Simental

I’m telling you if you ever get the chance, get a massage with Mikayla! Her hands are next level & she needs those babies insured. She uses the right amount of firm pressure & puts me straight into a trance. She’s amazing!

Lauren Morris

Had my first massage at Hand and Stone today for some severe lower back pain and it was amazing! I prefer a higher pressure massage, and many places I've gone to in the past haven't used as much pressure as I've liked. My massage therapist, Molly, used a perfect amount of pressure and I feel exponentially better. She was very courteous, professional, and kind. I highly recommend!

Kristen Phillips

I had my first facial at Hand and Stone. The staff are friendly and inviting. The aesthetician was very nice. She wanted to make sure the environment was relaxing to me and allowed me to adjust lighting and volume of the meditation sounds. She made sure I was comfortable and made adjustments during the process being very thoughtful how it felt when using an instrument. The pressure she used for the facial message felt really good. It was very relaxing. It was a fabulous break from the daily grind. I will go again and definitely recommend.

Lori Limchayseng

I am a fan of Hand and Stone! From the moment I step foot inside, I am greeted by a warm and professional front desk staff. They always make sure I am taking full advantage of my membership benefits and are quick to address any concerns I may have. Their welcoming demeanor leaves a lasting impression.

The experience continues with the therapists. I have never been disappointed with the massages I receive here, and I must give special recognition to Molly and Kirea for their exceptional skills.

I want to mention Darcy for her outstanding facials. Her expertise in skincare and technique is truly top-notch.

Overall, this is a spa to visit. They consistently deliver a relaxing experience, from the talented therapists to the friendly staff. If you are in search of a place to unwind and indulge in some self-care, look no further than Hand and Stone.