Psych Choices of the Delaware Valley - Broomall, Pennsylvania

Eric Davis

One common strand among any Dr.'s office, whether it be primary, therapists, specialists, etc. is that from time to time dealing with the red tape can be a pain. My experience at Psych Choices was one of the better that I've had in this regard which was a pleasant surprise. Intake barely took 24 hours, and I had my first appointment with my therapist Josh set up pretty quickly. I've noticed a few reviews that say they didn't have the same experience but for me it was quick and easy.
All that is well and good but I think we can all agree the the most important aspect of a place like Psych Choices is the care you receive. I started therapy a few years ago at a different office, with a different therapist. I wasn't thrilled there, and so i switched over at the recommendation of a friend. The difference has been night and day. Josh has been a massive help to me. In under a year I've taken huge strides in my recovery, that I undoubtedly would not have figured out on my own. Josh has been patient, understanding, and kind throughout this whole process. His attention to detail and willingness to be honest and level with me made therapy feel so much more relatable, and as a result I'm living a much happier and healthier life. I can't promise you that you'll love the process. I can't promise that getting your intake done will be as smooth as mine, or that scheduling won't be a pain. But if you're looking for somewhere that puts an emphasis on the real work and care that a patient gets, this might be the place for you.

Emily Holt

I have been through a number of mental health providers and am writing this review to express how happy I am with Psych Choices. My psychiatrist switched there from another practice and she is incredible. Dr. Bernstein is the most caring, understanding, and easy to communicate with psychiatric provider I have ever had. The cherry on top is Marcy in the billing department who is also very caring and kind and genuinely wants to help patients. She is an absolute asset to the practice and provides top notch customer service. Thank you Psych Choices!

Ben Selin

While I have had a few experiences of it being hard to get a hold of someone at the office, I have had an overwhelmingly positive experience with the the therapists at this office. The harsh reviews here are not a fair judgement of the compassion and kindness of the practice. People are much more likely to post a negative experience, but I feel they deserve better. Thanks Psych Choices.

Greyson Baker

This was one of the worst experiences I’ve ever had. It is nearly impossible to get a hold of anyone at the office and even if you leave a message, they don’t return calls. Scheduling appointments is like pulling teeth and then they don’t even call you when your appointment time is. Do not pay the co payment before the appointment because they will most likely just take your money and never call you. I was prescribed Lexapro and ran out of refills so I called them to try to get more and they said that they can’t prescribe more to me due to I needed another appointment. The only appointment they had was over a month away so they would rather me go through withdraw from my medicine then to see me be mentally stable. The withdraw was extremely unpleasant and due to all of this I have left the “practice”, if you can even call it that. I would not recommend this place to my worst enemy. I think they deserve to be shut down because all they seem to care about is money rather than the well-being of their patients.

Rosann Supino

It took forever to get an initial appointment. Then when I finally did the provider prescribed a med that I didn't like. It then took another 3 weeks to speak to her. I wasn't sent an email to log in for that virtual appointment but was then called by the provider saying it would be counted as a missed appointment. Would not recommend them.

Sarah Baker

Beware! Have been trying for a week to schedule an appointment for a full week. The intake coordinator has been giving me the run around. "You'll get a call with in 3 days to schedule" no call. "You'll get a call today" no call again. If the office can't be trusted to follow through on a simple appointment request, how can the rest of the staff be trusted for care? I have never had such a difficult time with any other doctors office. Extremely disappointed and will report back to the insurance provider my expireance with this facility while I inquire about a different office.

Deneen Thompson

I accommodated my sister during her scheduled visits with two psychiatrist who are on staff here. It was the worst experience that I have ever encountered at any Dr.'s office. They were bias, rude, had no compassion, talked and looked down towards my sister and most of all they misdiagnosed my sister illness. I requested several times for Dr. Freedman, to contact me regarding my concerns about my sister's misdiagnoses and treatment of care. Until this day, I have not spoke to him. I was taught that your doctors and lawyers should always have your best interest at heart.Their treatment has done nothing but caused my sister increased systems and legal/medical drastic issues. I would not recommend Psych Choices to anyone.. A Nightmare experience.

2/5/2016 I finally received a call back from Dr. Noah Freedman, only because of my review I posted, not because he was concerned about my sister's misdiagnoses and his staff treatment of care.....He Was Worst Then his Physicians on Staff!! Bias, No Compassion, Adhering to his staffs Unethical business practices. He even went as far as too talked down about his therapist on staff Dr. K. Glick . A Nightmare experience.Once again " A Nightmare that just won't End!!"

April Ziviello

UPDATE: after trying to find contact info directly to the head doctors without avail I literally got a phone call from a blocked caller ID which was one of the owners ONLY after seeing THIS REVIEW. Asking me to take down my review. Although apologizing for my "experience" Pretty much blaming me. Also saying I should have contacted them first if there was a problem. I did that but the outcome is the same! The doctor already treated me the way she did. you cannot expect someone to take down an honest review of an experience they already had. And I find reviews helpful especially when finding the right doctor. She definitely was not for me. And apparently according to the owner I also bashed the previous doctor I had which clearly in my review I had not. I simply stated I thought It was no longer compatible like any other possible doctor/patient relationship.

I saw a doctor there and she was pretty nice. After some time I realized because I had to bring my daughter with me, our doc and patient relationship may not be that compatible. So reading their website they employed a doctor who has a background in OB. So I figured it might b a better fit. Well no. I went my first visit just for patient med management. Dr. Tracy Collins drilled me as if I were a criminal. I know there needs to be background but she was questioning every thing that I was medically declared to have by a doctor at U of Penn. She came down on several things we talked about. My memory is bad enough I have kids, I cannot remember every single medication I've been on in the past. Then she questioned the fact of me being on time! I was there at 9:00. My appt was 9:30, toting my 2 year old in hand btw. She did not take me back until 9:50. Then questioned me on why I didn't know it was a 45 min evaluation. I was never told in the first place, I was under the impression it was just for medication management, not an over haul on what I was already coming there for. I had to pick up my other child from school so I just left because she was made me late. Maybe if she learned the so called "codes" they need to put in their system off the bat she wouldn't have wasted the first 5-10 min of our session. Oh and let's not forget her 5-10 min discussion about my son and why he's scared to go to bed in his own room. Not what I expected. At. All. Needless to say I'm going back to the university of Penn even if it's a hike for me. Convieince compared to quality. No brainier.