Psychology Matters - Barrie, Ontario

Wen Cassell

Highly recommend Psychology Matters !! Staff are professional, kind and willing to assist. Lara and her team are able to provide a wide variety of services to us in the community. Whether you need support coping with the stresses of your job, or deal with a traumatic event in your life; Lara and her team are trained and equipped to help you. This team will find the right course of therapy specific to you and your needs. Best of all, there’s no judgement or pressure. It’s a safe place.
If you need help, an ear, or education on matters of your life, give them a call.
Lara helped me survive my trauma. I was suffering from PTSD, anxiety attacks, depression, self hatred and very low self esteem. Through therapy I learned the tools I needed to work through my trauma. I’m alive, I’m a survivor.
Call them, they can help you too.

Kat S

We brought our daughter in the have her assessed at the age of 7. They did all the testing took our money, but didn’t want to label her with anything and wanted us to come back at a later time to have a retested our daughter now nine suffers with more problems. We are still trying to come up with another $3000 to have her reassessed somewhere else unfortunately, since then we no longer have a family practitioner and are on waiting list for them as well as a pediatrician. I do not recommend this company as they seem to be only interested in money instead of the child’s well-being, we even sent the paperwork into the government to see if we could have some kind of financial assistance, and it was denied because she was not labelled with the options that they suggested.

Naomi Wachowiak

I have been going to Lara and her team for a decade. They have been getting worse and worse since the rebrand. The initial core group of ladies were out of this world fabulous. Now it is a factory. Pushing clients through and to top it all off they insist on final payments BEFORE they complete contracted services ( report writing etc.) Just like anywhere else now…. Buyer beware.

Mango Mission

Avoid at all costs. They'll just take your money and don't provide good service.

Nicole Van Tol

When I inquired about their services for an assessment for my 7 year old I was given a straight forward, very precise appointment schedule that I had to agree to. A contract of services.

They provided a clear contract. The schedule broke down into (4 ) separate appointment. Each contained a scheduled date, appointment lengths, appointment times, cost per appointment and what was the scope of work during each appointment.

The terms to the services I was paying for were fair, well laid out and precise. I agreed to those terms.

First appointment followed the described assessment plan.

Second appointment followed the assessment plan.

Third scheduled appointment - I show up at clinic with my child. There was no appointment booked. We live 40 minutes away and I pulled my child from
School and took time off work. Secretary apologizes and states she doesn’t know why the appointment was never booked on their end. “Sorry for misunderstanding…. we are now booking months out”. Naturally I was not happy. She says she will call me later with an explanation. She calls me back and says “ I spoke to XYZ and they said your child doesn’t require the third assessment. Visiting with your child once was enough to make a judgement about your child.” Where did the assessment protocol go that I agreed to? They met my child once. I am left feeling untrustworthy of their findings.

When I pushed harder to find the reason why my child wasn’t receiving the 3rd scheduled appointment the answer changed again- oh for her age we don’t do in person 2 visits.

Fast forward a month later, I have received no communication from the office for the 4th and final assessment appointment of findings. I called today to ask when I would be receiving a break down of the assessment results and was advised 3-4 months from now.

I was also instructed that I would still be charged $1600 for the third appointment that NEVER occurred.

I would find another place to go. As another parent has stated their services have been unreliable in nature and I will be looking to have my child reassessed somewhere else.

Derek Wilson

The staff at Psychology Matters are incredible. They have the rare ability to maintain an exceptionally professional environment that is equally comfortable. I highly recommend their services.

Karen Mark

Excellent. Really helped me. Life is so much better

Caters Pataters

Loved my experience at Psychology Matters!