Khadijah Williams
1/5
I have ADHD, and have been successfully medicated for it for over 6 years. Getting my adhd medication from this office has been a nightmare. I often had to follow up multiple times to get my adhd medication. Interacting with her is a process of proving you arenât up to nefarious dealings. You canât speak to her by phone without an appointment, and when you make an appointment on her system, she will sometimes change or cancel them without warning or comment. She treated me like I couldnât be trusted, has systems that do not work (several times my medication was not filled and tests she ordered were never received by testing labs, so I had to go through my own primary care to get tests she requested; she made unilateral medication decisions based on an erroneous belief that I simply refused to take a test, which was easily disproven my communications with my primary care. Once she received the requested test, she released my medication without apology or acknowledgement that she made a mistake).
Several times, my pharmacy told me I need to call my doctor (her) to release my script so they can fill it, and I had to call and message multiple times to get my medication. She also gave me conflicting information regarding how many times I needed to see her. First it was every 3 months, then it was every time I asked for a refill of my adhd medicine. Since I only saw this person for two months, I tried to trudge on. When I expressed frustration with her assistant for how I was treated and these poor systems, she had her assistant let me know she was dropping me as a patient, immediately. I donât think I need to explain why itâs problematic to have your assistant let your patient know you are dropping them. I also donât think I need to tell you why itâs potentially dangerous to drop a patient receiving mental health services from a telepsychiatry office without first speaking with them and providing closure and ensuring a transition plan.
Quite honestly, this is the worst treatment Iâve ever experienced from a medical professional, and I see a lot of medical professionals due to chronic pain issues. I told her poor assistant (since her boss wouldnât speak to me directly) that she needed to change her behavior and fix her systems because if she doesnât, I truly believe she will cause a patient harm. I wrestled with writing this review because there are so few black medical professionals, and publishing this review will impact the small business of a black woman, but at this point I feel it would be a disservice to future patients if I didnât share my experience.
The unfortunate thing is, I truly think she cares. I spoke with her twice via teleconference, and she was warm and inviting. Thatâs why her behavior outside of check ins is so perplexing and jarring. I think that she truly wants to help people, but something happens where if she doesnât mesh with a patient, she makes assumptions about that patient and it impacts her ability to conduct adequate followup care. That, coupled with being a relatively new business (I believe about a year in operation? Maybe a few months more?) means she is still likely working out her systems, and there are some gaps. However, rather than acknowledging that, she seems to put the blame on the patient.
Thus, even though I believe she came into this work for the right reasons, I think that she needs to put some firm systems in place, develop some emotional maturity, and reflect on how and why she makes assumptions about her patients. Good intentions are not enough when your actions make your patients feel worse every time they interact with you outside of sessions. I hope that she takes these reviews, (Iâm the third bad review) to heart, and truly reflects in why she came into this work, and what it takes to do this work well, in order to ensure that her actions more accurately align with her values.
